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Your Weight Loss Journey to Sustainable Success Starts Now
Contacting Our Clinic
Connecting with Us is Easy
Please review the information below so your request can be handled as quickly and efficiently as possible.
New Patients
Scheduling a Consultation
If You Have Insurance
If you would like to use your health insurance, please complete our New Patient Contact Form using the button below, or call our office at (816) 393-0110. We will contact you to discuss available services, insurance participation, and the next steps for scheduling.
The New Patient Contact Form asks for:
- Full name and contact information
- Service of interest
- Intended payment method (insurance, self-pay, or undecided)
- Preferred contact time (optional)
- Confirmation that the prospective patient is at least 18 years old
After reviewing your initial inquiry, our office will contact you by telephone to discuss your requested services and insurance options. If your insurance plan participates with our practice, we will explain the information needed to verify eligibility and benefits through an appropriate process. Depending on your coverage, we may discuss:
- Your plan's coverage and applicable limitations
- Expected out-of-pocket costs, including copays, coinsurance, and deductibles
- Questions about benefits, payment options, and next steps
- Available appointment times, once scheduling arrangements are confirmed
We want you to feel informed and confident before scheduling.
Self-Pay and Other Payment Options
If you are interested in self-pay services or would like help understanding your payment options, please complete our New Patient Contact Form using the button below, or call (816) 393-0110. Our office will contact you to discuss available services, applicable fees, eligibility, and scheduling options. Medicare and Medicaid beneficiaries are not eligible for our self-pay visits or membership programs.
We will review:
- Your requested service and available care options
- Eligibility for self-pay services or membership programs
- Applicable fees, payment policies, and available payment options
- Scheduling preferences and available appointment times
After receiving your inquiry, our office will review your information and attempt to contact you by telephone during regular business hours, generally within 24 business hours. If we cannot reach you by telephone, we may send an administrative follow-up email.
During our conversation, we will discuss available services, eligibility, payment options, and scheduling. If you call our office directly, we may be able to arrange an appointment during the same conversation, depending on availability and any required registration steps.
Existing Patients
We encourage current patients to use the Patient Portal whenever possible for secure and efficient communication.
Urgent Clinical Questions
If you have an urgent clinical concern that requires prompt attention, call our office at (816) 393-0110 and follow the telephone prompts for urgent clinical matters. Do not use the Patient Portal or email for urgent concerns, as these messages are not monitored continuously.
If you believe you are experiencing a medical emergency, call 911 immediately.
Non-Urgent Clinical Questions
For questions that do not require immediate assistance — such as:
- Medication prior authorization (PA) status
- Medication refills
- Lab or study results
- Medication or supplement dosing
- Nutrition or physical activity plans
- Behavioral coaching guidance
Please first review the Toolbox page, which contains helpful resources and answers to common questions. If you still need assistance, send us a message through the Patient Portal. We strive to respond to non-urgent patient portal messages within 24 business hours, during our regular office hours, Monday through Friday, 8:00 AM–5:00 PM Central Time.
Scheduling or Rescheduling Appointments
To schedule, cancel, or reschedule an appointment, please send a message through the Patient Portal or Call Us. We aim to respond to non-urgent appointment requests received through the patient portal within 24 business hours.
Appointment Commitment Policy
- Consistent follow-up care is important to achieving your health goals. If you need to cancel or reschedule an appointment, please notify our office at least 24 hours before your scheduled appointment.
- We understand that unexpected circumstances arise. Please contact us as soon as possible if you anticipate missing an appointment. Repeated late cancellations or missed appointments may affect future scheduling arrangements.
- When clinically appropriate and available, we may offer a telemedicine visit or help you reschedule your appointment to maintain continuity of care.
Billing and Payment Questions
For questions regarding:
- Account balances and invoices
- Payment plans
- Receipts
Please contact us through the Patient Portal or email us at contact@myweight1st.com. We aim to respond to non-urgent billing inquiries received through the patient portal or by email within 24 business hours.
Patient Portal Access & Technical Support
If you need assistance accessing your Patient Portal account or are experiencing technical difficulties, please call +1 (866) 938-3272 or email us at contact@myweight1st.com. We strive to respond to non-urgent technical support inquiries received by email within 24 business hours.
Response Time Expectations
We strive to respond to non-urgent messages within 24 business hours, Monday through Friday, 8:00 AM–5:00 PM Central Time, excluding holidays and office closures. Urgent clinical concerns should be directed to our office by telephone at (816) 393-0110. If you are experiencing a medical emergency, call 911 immediately.
Map
We are Closer than You Think
Submit a New Patient Inquiry or Call Our Office
Ready to Start Your Weight Loss Journey?
Submit our New Patient Contact Form or call (816) 393-0110. We’ll contact you to discuss services and scheduling.
Ready to Start Your Weight Loss Journey?
Complete our New Patient Contact Form or call (816) 393-0110. Our office will contact you to discuss available services, payment options, and scheduling.